Grailbet Casino — Terms of Use

1) Acceptance of the Terms

By accessing or using Grailbet Casino at grailbetcasinoaustralia.com, you agree to these Terms of Use and our Privacy Policy. If you do not agree, please do not register or use the service.

We may update these Terms from time to time. Continued use of the website after changes means you accept the updated Terms.

2) Eligibility and age

To use Grailbet Casino, you must be legally eligible to gamble in your jurisdiction and meet the minimum age required by applicable law. You confirm you are old enough to place bets and that you will comply with all applicable laws.

Where we require identity verification, you must provide accurate information. We may suspend or close accounts if we cannot verify eligibility.

3) Account registration and verification

You must create an account to use certain features, including placing bets and managing deposits and withdrawals.

• Registration information must be accurate, complete, and up to date.

• You are responsible for keeping your login credentials secure and for all activity conducted through your account.

• We may require verification of identity and age using documents or other methods to comply with responsible gaming and security requirements.

• Multiple accounts or accounts created using false or misleading information may be prohibited.

If we detect suspicious registration patterns, we may ask for additional verification or restrict activity while we review the account.

4) Deposits and withdrawals

You may deposit funds using the payment methods shown on the website. All transactions are processed in accordance with our payment provider procedures and any applicable terms displayed at the time.

• Deposits: You agree to pay any applicable fees charged by payment providers. We may reject payments where compliance checks fail.

• Withdrawals: Requests are subject to verification, fraud checks, and compliance requirements. Processing times vary by payment method and provider.

• Responsibility: You are responsible for maintaining access to the email address and payment details used for your account.

• Currency: Where amounts are displayed, they are handled in AUD. Any currency conversion depends on your payment provider.

We may reverse or cancel withdrawals or transactions if we identify errors, suspected fraud, chargebacks, or violations of these Terms.

5) Bonus, promotions, and wagering rules

From time to time, we may offer bonuses and promotions. Any bonus is subject to the specific promotion terms shown at the time you claim it, including wagering requirements, qualifying games, maximum bet limits, and time limits.

General rules include:

• Bonuses may require you to wager a specified amount before you can withdraw eligible winnings.

• Wagering contributions may be calculated differently depending on game type, stake size, and bonus value.

• Only eligible bets count toward wagering requirements. Certain wagers or bet types may not qualify.

• We may limit the frequency of bonus claims and reserve the right to cancel bonus offers where abuse is detected.

• Where prohibited conduct is identified, bonuses may be forfeited and any related winnings may be adjusted or removed.

You agree that we can apply bonus terms and make decisions regarding eligibility, based on our records and fraud and compliance checks.

6) Fair play and prohibited conduct

You must play fairly and comply with all applicable rules for the games offered. You may not attempt to exploit vulnerabilities, manipulate outcomes, or engage in activities that undermine the integrity of the service.

Prohibited conduct includes:

• Using automated tools, bots, scripts, or any method intended to gain an unfair advantage.

• Collusion or any form of cheating, bonus abuse, or circumvention of wagering or bonus rules.

• Creating or using multiple accounts to obtain unfair benefits or evade restrictions.

• Interfering with the website, attempting unauthorised access, or performing harmful actions such as data tampering.

• Chargeback fraud, refusing payment obligations, or using stolen payment methods.

• Misrepresenting identity, eligibility, or age.

If we believe you have violated these Terms, we may suspend, restrict, or close your account, cancel promotions, and/or withhold withdrawals while we investigate.

7) Responsible gaming

We encourage responsible gaming. If you feel you may be unable to control your gambling, you should stop playing and seek help. We may offer self-exclusion, limits, or other responsible gaming tools where available.

Where we detect patterns associated with problem gambling or account misuse, we may take action to protect you and uphold responsible gaming standards.

8) Account closure and suspension

You may request account closure by contacting customer support through the options available on grailbetcasinoaustralia.com. We may complete closure after verifying your request and settling any pending compliance checks.

We may suspend or close your account at any time if we reasonably believe you have:

• Violated these Terms or our responsible gaming obligations.

• Provided inaccurate information or failed verification.

• Engaged in fraud, cheating, or suspicious activity.

• Attempted to circumvent restrictions or payment processes.

Any funds are handled in accordance with these Terms, the relevant bonus terms, and applicable laws. Pending withdrawal requests may be delayed during investigations.

9) Limitation of liability

To the maximum extent permitted by law, Grailbet Casino and its affiliates, partners, and service providers are not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or games.

We do not exclude liability for losses that cannot be excluded under applicable law. However, our total liability to you for any claim related to these Terms is limited to the extent permitted by law.

10) Updates, availability, and third-party content

We may update, modify, suspend, or discontinue parts of the website or games. We may also change game availability or features due to operational, security, or compliance needs.

Certain game content and technologies may be provided by third parties. We are not responsible for how those third parties operate beyond what we control through our contractual arrangements.

11) Governing law and dispute resolution

These Terms are governed by the laws applicable to the operation of Grailbet Casino and any other legal requirements connected to our services. Any disputes will be handled in good faith, and where required by law, through the appropriate dispute resolution mechanisms.

Nothing in these Terms limits any rights you may have under mandatory consumer or privacy laws applicable to you.

12) Changes to the Terms

We may amend these Terms to reflect changes in our services, operational practices, or legal requirements. When changes are made, the updated Terms will be published on grailbetcasinoaustralia.com.

If the changes are material, we may provide additional notice by placing prominent updates on the website or by communicating through your account or email where appropriate.

13) Contacting us

If you have questions about these Terms of Use, please contact our support team through the contact options available on grailbetcasinoaustralia.com. Include your account email address (if applicable) and the details of your request.

We may ask for additional information to verify your identity and help resolve your issue.