Grailbet Casino — Privacy Policy

1) Who we are

Grailbet Casino operates the grailbetcasinoaustralia.com online casino. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, create an account, place bets, use customer support, or interact with promotional features.

Licence details: GLH-B625DB193AE4A208. If you have questions about privacy practices, contact us using the details listed in section 9.

2) Information we collect

Depending on how you use our services, we may collect the following categories of information:

• Account and identity information: name, date of birth, country of residence, email address, phone number, and any details you provide during registration or verification.

• Compliance and eligibility information: age and identity verification results, verification documents you submit (where legally required), and information used to support responsible gaming checks.

• Contact and support information: messages you send to customer support, request details, and correspondence history.

• Transaction information: deposits, withdrawals, bet activity summaries, payment method details, transaction identifiers, and amounts in AUD where applicable.

• Technical and usage information: device type, browser type, IP address, operating system, pages viewed, timestamps, clicks, game usage patterns, and referral/source information.

• Location information: approximate location derived from IP address, where relevant for security, compliance, and fraud prevention.

• Marketing preferences: whether you opt in to promotional communications and how you prefer to receive updates.

3) How we use information

We use information for the purposes described below. Where required, we rely on legal obligations, legitimate interests, or your consent (for example, for certain marketing communications or cookies).

• To provide and operate the casino services, including account management, matchmaking of game content, and customer support.

• To process payments, manage deposits and withdrawals, reconcile transactions, and prevent payment fraud.

• To verify your identity and eligibility, support regulatory and compliance requirements, and maintain responsible gaming controls.

• To secure the platform, detect and prevent fraud, cheating, and suspicious activity, and maintain system integrity.

• To improve the website and user experience, including performance monitoring and analytics.

• To communicate with you about your account, service updates, and security notices.

• To send marketing or promotional messages if you choose to receive them, and to measure the effectiveness of campaigns.

• To enforce our Terms of Use and handle disputes, complaints, and claims.

4) Cookies and similar technologies

We use cookies and similar technologies to operate the website, remember preferences, analyse usage, and improve performance.

Common cookie purposes include:

• Essential cookies: required for core functionality such as account login and secure payment flows.

• Analytics cookies: help us understand how visitors use the site so we can improve content and functionality.

• Preference cookies: remember choices like language or interface settings.

• Marketing cookies: measure campaign performance and help deliver relevant promotions where permitted.

You can manage cookies through your browser settings or by using cookie controls on our website (if available). Disabling cookies may affect some features or security-related functionality.

5) Sharing of information with third parties

We may share information in the following situations:

• Service providers: payment processors, hosting providers, fraud prevention tools, and analytics providers who process information on our behalf to deliver services.

• Game content providers: to enable access to games and related services, including payment and technical operations.

• Compliance and legal: when required to comply with applicable laws, respond to lawful requests, enforce our Terms of Use, or protect rights and safety.

• Payment and verification partners: where identity verification or payment operations require sharing specific details to complete transactions and meet compliance obligations.

We do not sell your personal information. However, some sharing with providers may be considered disclosures under privacy laws. We require appropriate contractual protections where third parties process data for us.

6) Data security

We implement technical and organisational safeguards designed to protect personal information from unauthorised access, alteration, disclosure, or destruction. Measures may include encryption in transit, secure authentication, access controls, monitoring, and logging.

No method of transmission or storage is 100% secure. While we work to protect data, we cannot guarantee absolute security.

7) Data retention

We retain personal information only for as long as necessary for the purposes described in this policy, including to provide services, comply with legal and regulatory obligations, resolve disputes, and enforce agreements.

Retention periods vary based on the type of data. For example:

• Account and transaction records are retained for compliance, fraud prevention, accounting, and audit purposes.

• Verification and eligibility records may be retained while your account is active and for a period after closure, where required.

• Support communications are retained to respond to you and resolve issues.

• Technical logs and security records may be retained for a limited time to support detection and investigation of suspicious activity.

If you request deletion where allowed, we will review whether any information must be retained for lawful or legitimate reasons.

8) Your rights and choices

Depending on where you live, you may have certain rights in relation to your personal data. These may include:

• Access to the personal information we hold about you.

• Correction of inaccurate or incomplete information.

• Deletion of personal information, subject to legal exceptions (such as obligations to retain records).

• Objection to certain processing or requests to restrict processing in specific circumstances.

• Portability of certain data, where applicable.

• Withdrawal of consent for marketing communications at any time (without affecting processing carried out before withdrawal).

To protect security, we may need to verify your identity before acting on requests.

9) International transfers

Because we use global service providers and operate online, your information may be transferred to and processed in countries outside your country of residence. Data transfers are managed with safeguards designed to protect information and comply with applicable privacy obligations.

Where required, we use appropriate mechanisms to help ensure an adequate level of protection.

10) Children’s privacy

Grailbet Casino is not intended for children. We do not knowingly collect personal information from anyone under the minimum legal age required to gamble. If you believe a child has provided personal information, contact us so we can take appropriate action.

11) Contact us

If you have questions, requests, or complaints about this Privacy Policy, contact our support team. Include your account email address (if applicable) and clearly describe your request.

You can reach us through the contact options available on grailbetcasinoaustralia.com. Where relevant, we may respond via email or through your account inbox.

12) Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, or legal requirements. The updated policy will be posted on this page, and the effective date will apply upon posting.